This (Last) Week in Backgrounds – Background Screening Bakers Dozen

Sorry, it’s been a bit since I’ve blogged, holidays, yada yada yada.  Typically, this is the slowest time for our industry so there’s not much to write about.  However, Today Sterling announced the acquisition of Australian screening firm, National Crime Check.  National Crime Check (NCC) is widely recognized for its high-quality service, superior technology and automation, and its deep client-centric focus. NCC operates out of Adelaide, South Australia.

“We admire the hard work and determination NCC has demonstrated in growing their business over the last 10 years and establishing themselves as a market leader,” said Josh Peirez, co-Chief Executive Officer at Sterling. “We are excited to welcome Martin and his team to the Sterling family.”

In other news, HRO Today announced their 2018 Baker’s Dozen for customer satisfaction ratings in the pre-employment screening industry.  According to their release; Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

The complete 2018 list is below!

HRO Today Pre-Employment Screening Baker’s Dozen Overall Enterprise Leaders

1. Employment Background Investigations Inc. (EBI)
2. Universal Background Screening
3. CSS
4. Careerbuilder Employment Screening
5. Peopletrail
6. First Advantage
7. Global HR Research (GHRR)
8. Employment Screening Services (ESS)
9. Cisive
10. JDP
11. Asurint
12. Crimcheck

Enterprise Breadth of Service Leaders

1. Employment Background Investigations Inc. (EBI)
2. First Advantage
3. Crimcheck
4. CSS
5. Global HR Research (GHRR)
6. Careerbuilder Employment Screening
7. Cisive
8. Asurint
9. Universal Background Screening
10. Employment Screening Services (ESS)
11. Peopletrail
12. JDP

Enterprise Size of Deal Leaders

1. First Advantage
2. Cisive
3. Asurint
4. Employment Background Investigations Inc. (EBI)
5. Universal Background Screening
6. Peopletrail
7. JDP
8. Crimcheck
9. Global HR Research (GHRR)
10. CSS
11. Employment Screening Services (ESS)
12. Careerbuilder Employment Screening

Enterprise Quality of Service Leaders

1. Employment Background Investigations Inc. (EBI)
2. Universal Background Screening
3. Peopletrail
4. CSS
5. Careerbuilder Employment Screening
6. Employment Screening Services (ESS)
7. Global HR Research (GHRR)
8. First Advantage
9. Cisive
10. JDP
11. Asurint
12. Crimcheck

HRO Today Pre-Employment Screening Baker’s Dozen Overall Midsize Program Leaders

1. IntelliCorp Records Inc.
2. InfoMart
3. MBI Worldwide Background Checks and Drug Screening
4. Backgrounds Online
5. First Choice Background Screening
6. Validity Screening Solutions
7. GoodHire
8. Employment Screening Resources (ESR)
9. CNet Technologies
10. Info Cubic Employment Screening
11. Verified First
12. Data Facts Inc.

Midsize Program Breadth of Service Leaders

1. MBI Worldwide Background Checks and Drug Screening
2. InfoMart
3. Info Cubic Employment Screening
4. CNet Technologies
5. Employment Screening Resources (ESR)
6. Validity Screening Solutions
7. GoodHire
8. Backgrounds Online
9. First Choice Background Screening
10. Verified First
11. Data Facts Inc.
12. IntelliCorp Records Inc.

Midsize Program Size of Deal Leaders

1. Employment Screening Resources (ESR)
2. CNet Technologies
3. Data Facts Inc.
4. Info Cubic Employment Screening
5. First Choice Background Screening
6. IntelliCorp Records Inc.
7. Verified First
8. MBI Worldwide Background Checks and Drug Screening
9. Backgrounds Online
10. InfoMart
11. GoodHire
12. Validity Screening Solutions

Midsize Program Quality of Service Leaders

1. IntelliCorp Records Inc.
2. Backgrounds Online
3. InfoMart
4. MBI Worldwide Background Checks and Drug Screening
5. First Choice Background Screening
6. Validity Screening Solutions
7. GoodHire
8. Employment Screening Resources (ESR)
9. CNet Technologies
10. Info Cubic Employment Screening
11. Verified First
12. Data Facts Inc.